Privacy Policy

Kemptville Stress Relief Centre

Last updated: Feb 23, 2026

Kemptville Stress Relief Centre (“KSRC,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

As a counselling clinic providing services in Ontario, we follow applicable privacy legislation, including the Personal Health Information Protection Act (PHIPA) and other relevant provincial and federal laws.

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1. What Information We Collect

We collect personal information necessary to provide counselling services and respond to inquiries. This may include:

  • Name
  • Contact information (email, phone number, address)
  • Date of birth
  • Health and mental health information
  • Emergency contact details
  •  Insurance information (if applicable)
  • Payment information

We collect only the information required to deliver services safely and appropriately.

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2. How We Use Your Information

Your information may be used to:

  • Provide counselling services
  • Communicate with you regarding appointments
  • Maintain clinical records
  • Issue receipts for insurance or tax purposes
  • Improve our services and website
  • Meet legal and professional obligations

We do not sell, rent, or trade your personal information.

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3. Confidentiality of Health Information

All personal health information shared during counselling is confidential and handled in accordance with PHIPA.

Your information will not be disclosed without your consent except in the following situations:

  • Risk of serious harm to yourself or others
  • Suspected abuse or neglect of a child
  • Court order or legal requirement
  • Regulatory requirements of governing bodies

We will always aim to discuss disclosures with you whenever possible.

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4. Website & Contact Forms

When you submit a form on our website, we collect the information you provide so we can respond to your inquiry.

Submitting a form does not automatically create a client relationship.

While we take reasonable steps to protect electronic communication, email and web forms may not be fully secure. Please avoid sharing detailed personal health information in initial contact messages.

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5. Electronic Records & Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure electronic record systems
  • Password-protected devices
  • Limited staff access to client files
  • Secure data storage practices

Records are retained in accordance with professional regulatory requirements.

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6. Virtual Counselling

Virtual sessions are conducted using secure, privacy-conscious platforms. While we take steps to protect confidentiality, clients are encouraged to:

  • Attend sessions in a private space
  • Use secure internet connections
  • Avoid public Wi-Fi

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7. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand how visitors use our site. This information is anonymized and used to improve website performance.

You may adjust your browser settings to disable cookies if you prefer.

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8. Access to Your Information

You have the right to:

  • Request access to your personal information
  • Request corrections to your records
  • Withdraw consent (subject to legal limitations)

To make a request, please contact us using the information below.

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9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Kemptville Stress Relief Centre
Email: info@ksrc.ca
Phone: 613-701-7574
Address: 207–40 Campus Drive, Kemptville, ON

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.